Privacy Policy

At Cuezap Consulting ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our advertisements, or communicate with us through various digital channels including WhatsApp and Email.

1. Information We Collect

1.1 Personal Data

We may collect personally identifiable information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, and physical address.
• Business Information: Company name, job title, and industry.
• Communication Data: Records of our correspondence via email or WhatsApp.

1.2 Automated Data Collection

When you interact with our website or ads, we may collect:

• Log Data: IP address, browser type, and operating system.
• Tracking Technologies: Cookies, web beacons, and pixels (e.g., Meta Pixel).

2. Channel-Specific Data Handling

2.1 WhatsApp Communication

By contacting us via WhatsApp, you acknowledge that:

• Message History: We store conversation logs to provide consistent customer support and project updates.
• Security: While WhatsApp provides end-to-end encryption for the transmission of messages, once received, the data is handled according to our internal security protocols.
• Opt-out: You may request to cease communication on WhatsApp at any time by simply messaging "STOP."

2.2 Email Marketing & Automation

We use your email address to send project updates, newsletters, and promotional offers.

• Third-Party Processors: We may use platforms like Mailchimp or HubSpot to manage and automate our email communications.
• Unsubscribe: Every marketing email includes an "Unsubscribe" link at the bottom.

2.3 Facebook (Meta) Advertising & Social Media

We utilize Meta’s advertising tools to reach potential clients.

• Meta Pixel & Conversions API: These tools track your behavior on our site to show you relevant Cuezap ads on Facebook and Instagram.
• Custom Audiences: We may use hashed (anonymized) email lists to create "Lookalike Audiences" or target existing leads.
• Control: You can adjust your ad preferences through your Facebook account settings or by visiting the Network Advertising Initiative.

3. How We Use Your Information

We process your data for the following purposes:

• To provide and maintain our services (BIM, Digital Twin, AI Automation).
• To manage client accounts and provide technical support.
• To improve our website performance and user experience.
• To fulfill legal and regulatory obligations.

4. Data Sharing and Disclosure

We do not sell your personal data. We only share information with:

• Service Providers: Cloud hosting, CRM providers, and analytics tools.
• Legal Necessity: If required by law or to protect our rights.
• Business Transfers: In the event of a merger or acquisition.

5. Your Rights

Depending on your location (e.g., GDPR in Europe, CCPA in California), you may have the right to:

• Request access to your data.
• Request correction or deletion of your data.
• Object to the processing of your data for marketing purposes.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: